High turnover, disengagement, and strained communication cost rural hospitals time, resources, and patient outcomes. This session goes beyond theory to deliver proven methods you can put into practice immediately. Jennifer Henry, MBA, has spent nearly a decade helping rural healthcare executives across the Midwest improve retention and team performance. Drawing on real case studies and the Everything DiSC® framework, she will walk you through:

• Identifying Hidden Communication Breakdowns: Learn how to uncover subtle patterns that erode trust and morale—before they drive staff out the door.
• Defusing Conflict Without Escalation: Get practical scripts and techniques to address tension in a way that preserves relationships and accountability.
• Strengthening Leadership Presence: Discover ways to communicate clearly and consistently under pressure, so teams stay aligned during staffing shortages and change.
• Building Psychological Safety: See how small shifts in leadership behaviors can create an environment where staff feel safe to speak up and stay engaged.

You’ll leave with actionable strategies to reduce turnover costs, improve culture, and build a stronger, more resilient workforce in your rural hospital or clinic.

Southern Delaware, like all of Rural America, offers a beautiful, yet often challenging, landscape that requires unique approaches to meet the health needs of our diverse communities.